Account Manager / Senior Account Manager (Paid Media Specialisation)

• Whether you’re a natural leader or simply a gun on the tools, you’ll advance quickly in this fast-growing, innovative agency
• Hello Digital have grown 300% in the last 18 months and are launching their first international office in Canada!
• Competitive remuneration and professional development on offer
• Middle or Senior role in a fun, hard working and all-round awesome team
• Strong culture built on respect, empathy, fun and striving for excellence
• Massive quarterly events and packed social calendar, weekly Friday activities, plenty of laughs every day
• Hello Digital are a diverse bunch personally and professionally – work with people from all walks of life, whether graduates or industry veterans of 20+ years
• Reach your full potential in an environment where you’re safe to fail and sky is the limit!

Introduction 

G’day! We’re on the hunt for a Paid Media gun to join our constantly growing team at Hello Digital! As an Account Manager / Senior Account Manager, you will be responsible for developing and maintaining strong relationships, managing strategy and production for clients within the Paid Media space, and using a combination of these skills to lead multi-channel client projects. With our non-siloed teams and fast growth, this role is perfect for anyone looking for advancement or keen to grow additional specialisations outside of Paid Media. If this sounds like you, read on!

About You

Having a Paid Media Specialisation means that you have the capability to manage client strategies across multiple channels, as well as the technical skills to autonomously develop and execute strategies within the Paid Media medium such as Paid Search, Social, Display, Video, and more.

When it comes to Paid Media you will be intimately familiar with best practices, have strong experience in strategy development and execution, and be comfortable leading by example within platforms such as Google Ads, Facebook Ads, and Microsoft Ads. You may even be privy to programmatic! Either way, your specialisation isn’t just the work that you do, it’s your craft, and striving for excellence in this craft drives you forward.

About The Role

Your duties will include:

• Strategy development, production, analysis, optimisation and reporting for clients across a range of Paid Media channels, including Google Ads, Facebook Ads, Microsoft Ads, and Programmatic Display & Video
• Taking full ownership of client success across your full portfolio, delivering excellent relationship management, business analysis, strategy development and project management
• Competently manage, allocate, optimise, pace and scale monthly media spend ranging from $3,000 – $100,000+
• Supporting other members of the team as an expert in Paid Media, regularly improving your knowledge of Paid Media strategies and tactics, passing on learnings to fellow team members either informally or as part of a knowledge sharing initiative

From our ideal candidate, we’re looking for someone who can:

• Develop a deep understanding of the client’s brand and business environment to produce meaningful and actionable strategies
• Go above and beyond to ensure your clients needs are not just met but exceeded
• Effectively manage projects that include multiple internal staff and external stakeholders
• Communicate exceptionally well using written, verbal, and visual communication skills
• Apply creative problem solving to their clients where appropriate
• Demonstrate impeccable time management and organisational skills

But most of all, values and culture are of the utmost importance to us. We’re a diverse bunch of characters, and we like it that way. We have people from all backgrounds, personally and professionally, bringing together industry veterans alongside graduates, football fans with music nerds and gamers with.. Well, gamers. But honestly, there’s really no single personality type that we look for – our view is that we all have something to teach each other and broaden our horizons. Essentially, if you have a positive outlook, are respectful, enthusiastic, open minded and love to have a laugh or dig into an interesting topic of discussion, you’ll fit right in!

Does Hello Digital Offer Work From Home Arrangements?

When 2020 came around we were among the first to head to a work-from-home situation, well ahead of the government advice, and our systems and culture enabled this with relative ease. However due to how strong our culture is, and how much collaboration and teamwork we do, we all really did love getting back to the office when we had the chance – even those of us who didn’t want to trade our PJs for business casual.

We do accommodate flexibility where it is useful, and this is done on a case by case basis. Flexibility looks different for everyone, some people have families and others simply like to put their head down at home once in a while. It’s all about striking the right balance of productivity, collaboration and mental and physical wellbeing. Talk to us and see how our flexible approach can support your needs.

About Hello Digital

At Hello Digital, we do things a little differently. We don’t pick niches to box ourselves into, and we don’t preference clients based on what bragging rights they afford us. We pride ourselves on delivering the absolute highest standard of care for our clients – whatever their unique goals may be, taking enterprise pedigree and scaling our solution to meet the clients needs no matter how big or small. There’s nothing as satisfying as going home knowing you’ve made a big difference for a small business… Except maybe the satisfaction you gain from nailing an out of the box complex solution for a bigger business! So we tackle challenges for both.

No matter what you’re working on, we don’t standardise – all solutions are tailored and we leave no stone unturned to deliver success. We pour every ounce of energy and talent into helping our clients reach their full potential, and in doing so, we reach our own potential.

But it’s not just about our clients and the work we do for them, we’re also incredibly proud of the culture we’ve developed. We’re aware that culture isn’t just fun social events, Playstation lunch breaks, or office meme-sharing; it’s in the work we do, the way we collaborate, and how we deliver meaningful results and tangible value. It’s how we’re constantly improving our skills and continuing to learn, and it’s how every day each of us comes to work knowing that we’re contributing toward building the workplace that we want to be a part of, not simply just going through the motions. Culture is grown organically from the ground up, starting with you.

We’ve baked this philosophy into every facet of what we do, even our product operations – we utilise a unique and innovative team structure and product operations approach, meaning we foster internal efficiency, client-facing value, and maximum engagement of team members across the business. This, alongside multiple other key differences, addresses many of the issues that plague so many agencies – even at the top end of town. We make sure our staff are given the tools, the training, and the time they need to succeed. Above all we understand that our people are not robots but human beings with full and diverse lives going on in and around work. Wherever we can, we help to ensure for every second you spend working, you’re working toward your vision for the future. At Hello Digital, it’s not just a job, but a vehicle for success – for you, your clients and your teammates.

How To Apply

Whether you think we’re a good fit or are simply keen to learn more, email [email protected] with your resume for an initial chat with our Head of People, Roslyn O’Connor.

Reaching out to our People Department is always 100% confidential.